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  • We have been customers of this restaurant for a few years. We absolutely love their pizza. However, we will NEVER return to this restaurant again. We met friends (also frequent diners) for am impromptu Thursday night dinner. Thursdays at Beach Club are retail wine Thursdays. As we were choosing our wine ($10 off bottles of wine) we noticed that the menu included a line that said that $20 gift cards would be issued on any bottle purchased over $40. We immediately did the math and decided on a wonderful $45 bottle of wine. The gift card could only be used on a later visit ( no problem as we were regulars). When our bill came we noticed the $10 hadn't been removed and we asked he waitress about the gift card. Even though she heard our thinking process as we ordered the wine, she told us...now..that we couldn't have both promotions. This was not specified ANYWHERE in the menu. When I spoke with the manager, Nicole, she conceded that the menu would need to be changed to reflect this exclusion but was completely unwilling to honor the mistake, even if it meant losing a repeat customer. I even called the owner of this restaurant and Beach Club Bistro in Euclid and he was even less amiable. He asked why we would deny him the chance to make a living. Really, for a bottle of wine mark-up 100%? For $20, to lose a customer? Terrible customer service! We were not trying to get something for nothing, just trying to get them to honor what is in print. My guess is it will change tomorrow.
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