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| - For what you pay (and it's been ever so slowly increasing), this is absolutely the worst service we have ever experienced. We are relatively new to the Vegas area (a year) having moved from California where we had Comcast. I have to say I miss them already. I mean I had issues with them for sure (what cable company doesn't have a plethora of issues?), but, on the whole, service was okay & the rates were somewhat reasonable for Cali. After hearing horror stories about the sub-par cable service in So.NV, we decided to go with Cox as they seemed to be the most 'professional'.
Yes, we got sucked in with the glitzy ads promising the "fastest" internet speed blah,blah,blah...promo prices up the yazoo, etc etc. Long story short, we now experience excruciatingly slow speed-can't even load a damn web page without goin' on an errand or mowing the lawn first. And yes, I've called tech support numerous times. Works fine for a couple weeks, then it's back to 1994 speed again. What's worse, those low promo prices are just a sucker smokescreen; you get hit w/ so MANY hidden charges, it's ridiculous! We got a landline thrown in a few months ago with promises of free HBO. Well, guess what, the HBO shows up on the bill; when I called 'em about it, they said "Oh, we have to show the HBO charge on the bill, but you're not really charged for it......" I did the math and it didn't add up...we WERE being charged for it. WTF!!!!!!!! Okay, I have to stop now-feel that blood pressure rising ;-)
You know what, gimme some local ISP w/ decent speed & my Wii-powered Netflix....oh, and my AT&T smartphone. I'm done with these cable monsters. Time to enjoy high desert living! :-)
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