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| - I went there yesterday. Every week my wife and I take our son to Gymboree along with another couple and their son. Afterwards, we eat in the foodcourt together. It's a weekly affair so this is definitely a loss for infamous laffa.
I ordered a shwarma laffa for myself and a plate of felafel from the kids menu for my son. The felafel plate is 6.99. This teenager makes my laffa. He does an AMAZING JOB. WOW, enough food for 2 people and delicious. Thumbs up.
Then comes my son's felafel plate. I'm asked to wait at the side while it's prepared. The menu says "served with rice or fries and a can of pop". I ask if they can put a little less rice and a few fries. Big deal! Right? Apparently so. I'm told first that the felafel plate only comes with 4 felafel balls and no rice or fries. I argue and the manager says"
a. he's been working there for 3 years (the place has been open a matter of weeks).
b. he says I ordered the felafel plate and it doesn't have rice or fries or a drink, it's 6.99. I should look at the menu. I point to where it is on the kids menu. He insists I ordered from the felafel plate on the adult menu and says I should read it. But he can't seem to point to it on the menu because it's only on the kids menu.
So he agrees to give me what I ordered. But then he says no rice and fries, either or, no exceptions. Like screw you buddy. So I said fine, just rice and then asked for some of the salads. He said no.
Let me make this clear. The kids felafel plate and the adult felafel plate (which isn't on the menu btw) and the felafel in a pita are all 6.99. In the pita they put everything you want, but on the plate, it's either rice or fries and the salads they normally put in your pita you can't have. So the felafel plate is rice and felafel balls and NO salads. Just 4 dry felafel balls and some rice... oh and you don't get the drink.
So my son didn't get his felafel. I demanded a refund. The shawarma was good, hence one star, but I would NEVER recommend this place to anyone. None of the 4 of us, nor our children will ever eat there again. BTW, the people at Aroma are really nice.
They were so rude, even yelling at me. If could curse at them on yelp, I would.
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