I am a loyal LV customer, with even a couple limited edition handbags purchased overseas at the Champs-Élysées store in Paris. I love the brand for the quality and style. I have always gotten excellent service at all stores globally until dealing with this one, especially with Joel. I have never dealt with such a rude sales person, as I was trying to make a purchase via phone! It was an easy sale, as they had what I wanted. I can only just imagine how rude they are in person! I hope that management takes a good look and re-evaluates their service as there are tons of complaints about customer service with this store, and, now, I have experienced it, as well! There are tons of LV stores in Vegas, go elsewhere, unless they decide to restaff! It is such a shame as this store is absolutely beautiful!