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  • Have visited a number of times and generally found the food was good and service reasonable. However, visited today with family (granddaughter wanted to go there). Arrived at 12:55 and was told we would have a 10 minute wait. We were finally seated at 1:40. During that time patrons at one table were moved to allow for two Royal Bank employees to take a table for 4. We were a party of 5. At least three groups of 3 were seated while we waited. After being seated it was a full 5 minutes before we saw a waitress. Having waited so long we knew exactly what we wanted, hey we could have probably quoted the menu verbatim. Three soft drinks arrived and then 15 minutes later the two milkshakes arrived. Delay was no doubt in part due to waitress taking an order from a couple seated after us, getting their drinks, then drinks for another table, a bill for a third (followed by getting a debit machine) and checking on a third person who had joined the bankers' table. When the food arrived were we surprised or what. Only a handful of fries versus the significant order received previously and black lettuce on three of the burgers. No sign of a waitress until we were almost finished our meal. Mentioned the lettuce to her and were told she would show it to the Manager, then she promptly placed three other trays on top of ours and handed that pile to another waitress. At this point we had ordered another order of fries which took quite some time to arrive. At this point my wife asked the waitress how she could have shown the lettuce to the Manager considering she did not deliver the empty trays. Waitress said "well I told him about it". Manager came by and did not apologize just stated he understo we had a lettuce issue and to make up for it we could come back another time and get one burger free. Service of Manager doing seating was unacceptable. Service of waitress serving our table was unacceptable. Waiting 15 minutes for two milkshakes was unacceptable. Waiting 30 minutes to receive five burgers was unacceptable. Having to ask for condiments (salt & pepper) unacceptable. Only thing good about the experience was having a meal with our daughter and her family. If this is what The Works has become, see no reason to return there or downtown Brampton for that matter. Update July 2 Received call from the owner today at 4:15 pm. He sincerely apologized for the bad experience we had on June 24th. Stated he had recently hired the manager and himself had been away and just opened our note. He made it clear that the experience would not be repeated should we return to his restaurant. Based on our discussion both my wife and I agreed to give The Works another chance. At least the owner was concerned enough to contact us, something his staff did not appear interested in doing, that's a start at trying to earn customer loyalty.
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