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  • Disappointing experience with Solar City!!! They don't deserve a star!!! BEWARE!!!! I wish I read the reviews here prior to signing the loan to purchase my 48 panels. I had my initial consultation with the Sales Rep Charlie Rickets in Nov 2016 and was promised for a Jan installation. They finally installed the panels 6 months delayed in 06/01/2017 (19 broken roof tiles) I received a call this morning from Solar City concierge Erica that they have to resubmit my permit which could take up to 2 weeks. On top of that I will have to wait another 2-4 weeks for APS to inspect and turn the power on. We are on 3 digit heat and I'm sure my APS bill will be higher and I'm starting to pay the loan. I tried to call my Sales Rep to no avail (voicemail is full) I should have used SunRun via Costco and might have a better experience. UPDATE: As mentioned my initial consultation with Charlie Rickets was 10/26/2016 Panels installed 06/01/2017 Permit approved on 7/17/17 (breaker) Permit approved on 7/20/17 (inverter) after 3 corrections APS 7/28/17-8/17/17 I received an email dated 6/27/17 from the Regional Sale Manager Brent Lewis and replied to his email and finally received a phone call on 7/6/17. (The only phone call with a promise to get back to me with status update) Still very disappointed because by the time I finally generate solar energy, it's summer time. If they installed my panels in January like promised by the useless consultant Charlie Rickets then I would have generated and accrued enough solar power to pay for the summer months. In short I'm hit with 2 payments until the temperature goes down and we don't use the AC anymore. Also, just an FYI, the so called rebate that was offered will not be available until 45 (I think) days after you are connected to APS. Figures!! Solar City/Tesla never failed to disappoint me.
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