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| - It only took one trip to this small, family-owned shop to realize we'd be customers for life. My 1987 Mercedes was sick and the "other guys" wanted to charge me over $1k for a part that "would probably solve the problem." I wanted a second opinion from a German specialist and found this place after reading scanned-in handwritten testimonials on their website. This is my only car, but I was in luck since they had loaners! 24 hours and a $200 engine coil later, the Benz was happy again.
When you go in or call you'll most likely speak to Vivan- she's in charge. She can talk car problems with you, but isn't afraid to say when she needs to get more information from her sons- she'll even let you talk to them directly if it's not busy. She has several loaner cars to borrow (all older Mercedes) if you agree to her rules (have insurance, no smoking, fill it up with gas before returning). Nothing fancy or good looking, but a godsend when you need to get to work and don't live in the Tempe/Scottsdale area.
Mike and Ron are the mechanics- I let my fiance talk all the "car business" with them and he loves every second of it. These guys are serious Mercedes enthusiasts and love to talk tech. We've been in for several wear n' tear replacements, and you can always see your old parts. One time they brought them out to us without even asking just to show how insanely worn the front end was!
Every time you take your car in they'll inspect it, but won't push any extra services. When we pick the car up, Vivian prepares a written estimate for any issues they found- complete with analysis of how urgent the issue is: get fixed ASAP/safety issue, not mandatory, cheap to do the next time you get the ______ worked on, just do it yourself, etc. Since then we've gotten some of the work done and are leaving other work for when we have a pile of money- when we did get work done based on a prior estimate, the amount was always within a few dollars.
No matter what age or shape your car is in, Vivan and her sons will take great care of it. They're affordable, honest, up front, and great to do business with. On top of that, you get to support a local, family-owned business.
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