The people are friendly but the service is very slow even with an appointment. I've been coming here a few years now and it's always been a good hour and a half at least for an oil change (that's with an appointment). And my last two oil changes on a new car have been close to $80 dollars with a AAA member discount for some reason which has me considering other places. I would love to stay because they do have good customer service and will even drive you to school or work if your car is taking too long. Overall the customer service is great just wish the prices weren't so high for an oil change..