I was very skeptical about having a sales rep from Express Flooring come to my home. I was prepared to have to throw him out after some ridiculous quote and sales pitch. Well, the appointment in my home went very well and we ended up purchasing carpet. The customer service rep called the morning of the installation as we were told, we were given a two hour window, the installers showed up within the time given, installed my carpet and left. It was a GREAT experience and I plan to purchase more flooring!!