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| - Text from original two-star report (update below): I previously had a good experience with DiIorio's after being referred there by insurance, and they did good quality work...but that was several years ago, and since then the insurance co. stopped referring people to this shop. Still, I went back after a 3-vehicle collision involving damage to both sides of my vehicle (self-pay).
They wrote an estimate that explicitly said "This estimate includes necessary repairs to restore this vehicle to pre-loss condition relative to safety, function, and appearance. This estimate includes all visible damages." BEWARE because they don't really mean this, and YOU as the customer are expected to be an expert on what everything exactly means and what is needed to restore the car.
When I went to pick it up, only one side was fixed, and they said the original quote was only for "R&I" on the other side instead of actually fixing it; it would cost hundreds of dollars more if I wanted the other side fixed too. Had I known that, I would've gone to a closer, less expensive place offering a nominally better warranty, instead of going out of my way to DiIorio's.
The passenger front side window wasn't working when I picked it up and we got it working soon after, which they blamed on a faulty switch in the driver's door but it was working fine before. They'd also fully drained the battery, requiring reset of the clock and all settings but more importantly stranding me away from home the night after pickup when the battery died completely (deep discharges like that kill batteries, and they are NOT cheap to replace!).
They also missed some professionalism points like failing to put the maps back in the glove box or resetting the car to how it was when it came in, but they finished earlier than originally estimated. New paint made the edge of a door near the handle area rougher than before, which is also a minor professionalism point. Finally, it didn't affect me but some readers might like to know DiIorio's accepts credit cards but not personal checks...they've probably had too many bounce.
UPDATE: After further conversations, they explained that the window issue was probably the result of forgetting to re-program the switches, which was accidentally accomplished while attempting to get things working again. They helped with replacing the battery at a discount. They also agreed to paint a relevant part of the other side, being very explicit to disclaim any guarantee that the paint colors would match, which would be an improvement but still not quite the "pre-loss condition" restoration noted on the form. We got lucky and the paint colors *did* match quite well, so I'll call that a success but the message remains you should not necessarily expect the same. I appreciate that they took the steps to fix things afterward.
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