| rev:text
| - Someone please pinch me & say it isn't so!
Dinner was wonderful and the service was great, or so I thought, until after I got home...
I picked up the tab that night and no sooner than I totaled & signed the slip, my friends were somewhat rushed to leave. I left my signed copy at the table, grabbed my bag of leftovers and off we went. After I got home, I got to thinking, "The waiter never gave me my credit card back!" Oh and it gets better... My boyfriend goes to open my leftovers to take a peek and it was someone else's food- GROSS!
I called the restaurant yesterday morning and thankfully, they confirmed they did have my card. I wasn't able to make it out there yesterday mind you, it's a 35 mile drive one way- Here I am now, after getting my card back from them... I walked inside and politely asked to see a manager, as not only wanting to get my card back, but also wanted to let her know about sending me home with someone else's leftovers, rather than mine.
She arrives at the hostess station and asks how she can help - I showed her my ID, asked for my card and then also explained to her about the mistake with the food... With NO apology, she abruptly asked what food it was I had that night. I told her it was the fettuccine alfredo and she said okay, she would be right back. Well, here she comes, with a to-go-bag of fettuccine in one hand and my card in the other. She said, "here you go and thanks for coming." I was so floored, I looked at her and explained I just drove 35 miles to come pick up my credit card, it was lunchtime, I hadn't eaten lunch yet and I was pretty hungry. I asked her if I could have a plastic fork so I can eat it in my car. She then replied, "Sure, would you like a couple napkins too?"
OMG, WOW!!!! How about asking the customer if they could seat you and buy you lunch? She didn't even get it when I asked her for a plastic fork. I was polite, but it was indeed sarcastic and she never got it. She was only focused on getting me out of there as quickly as possible and there wasn't even a huge lunch rush at this hour.
This is so absolutely ridiculous, it's hysterical! I'm thankful I'm laughing at all of this, however, corporate needs to know about it. COMPLETELY unprofessional and without a doubt, unacceptable.
I sent corporate a message through Facebook. They responded by telling me someone would write back to me as soon as they could. Wow.
... and I'm still waiting... this was on Tuesday.
Are the servers organized & attentive? No.
Are mangers with common sense hired by Maggiano's? No.
Does Maggiano's expect their managers to be professional & courteous? Apparently not.
Will I go back to Maggianos? Not a chance.
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