We had New York Chinese for our first meal in our new place. We ordered veggie lo mein, shrimp with snow peas, and the fried rice/lo mein combo with pork.
When the food came I found garlic shrimp instead of what I ordered. I gave them a call and they immediately got the right item back out to me, so that rates high with me. Mistakes happen and they were happy to fix it, no fuss. The shrimp and peas were good. So were both of the lo meins; they were flavorful but not drowning in sauce. The downside was the not-so-fried fried rice. DH was really disappointed with that one.