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| - It's so sad that I have to write this review. We had worked with these guys before, and had spent around $3,000 for good work. So we of course turned to them when we got a new house.
We paid around $250 to have the plumbing checked out including the main sewer line (they even gave us a DVD), and noted that one of the bath tubs did not drain. Our realtor was present, and we asked why it didn't drain. "Well the cord that holds the internal stopper feels like it's not connected, that's all"
We called it good, bought the house, then I took apart the drain mechanism and found that everything appeared in working order. Called them back out and after cutting a hole in the wall, they announced that the P trap was rusted and the pipe was clogged, hence no draining of water. Repair would entail pulling out the toilet, removing floor tiles, and jackhammering through concrete to get at the pipes. Basically, an incredibly more complicated repair.
My wife stated, quite reasonably, that since they inspected the plumbing and called it good while assuming that the clogged tub would be an easy fix without actually investigating, we wanted to think about proceeding with the repair. They had not begun work; only turned off the toilet water. So a few days later I hear the doorbell ring and they are back and ready to go- though we had not called them.
My wife then asked Mike (owner) to come out and discuss the situation, but no one showed up to our house at the agreed time and when she called he was quite defensive and didn't "want to waste any more gas driving out there". He was very evasive and seemed to not agree that his company had even been out to camera our sewer line. I have the cashed check and DVD to prove this.
What would have been appropriate and reasonable (and made us quite happy) is if he would have said yes, we should have looked into the drain issue more thoroughly before calling it good- as you paid for an inspection and closed on the house with our advice that it was a simple fix when in fact it turned out to be a major project- here's a 10% discount, but instead we were met with defensive comments about him not wanting to "waste gas", and denying that he inspected the house at all
We had another company come out and they quoted us $2-5,000... ugh. So with the help of a very handy friend we were able to remove tiles without breaking them and cut a small hole in the concrete exposing an intact P trap that was totally filled with rocks and dirt. Finally everything works!
Being treated this way by Merit was shocking, absolutely unacceptable, and downright shady. As such, we are looking into how to report them to their board and complain with the BBB.
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