The "pool school" service was recommended to me by a friend. The rep at Leslie's said it would include everything we would need to know to care for our pool. Long story short- it did not. $110 later I hadn't learned anything and everything I had a question about was "sorry, that's not included in this". I wasn't happy, and Dave made good with a no fuss refund. Thank you for that, it probably won my business going forward.