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| - ER in this hospital is just terrible. 2 years ago I was checked in after just leaving the hospital the night before from their birth center, I gave birth to my kid there. I gotta say the birth center in there is great, unfortunately I had to return and long story short they just had no idea what I have. I keep asking to please contact my doctor and they just didn't until the following morning, after 4 unnecessary tests. My doctor said i need blood transfusion due to anemia and they transferred me to a room where nobody knew why I was there. They kept repeatedly asking me why I was there and even after I told them and gave them the name of my doctor they just didn't know what to do. It was a terrible experience, my bill ridiculous, but I was so happy to go home and be with my newborn that I just pay with out complaints.
Now this past November we checked in my now 2 year old kid due he hit his head with a furniture under my mother in law supervision. I gotta said he was never unconscious, neither throw up, or was acting abnormal, but my mother in law insisted that we had to take him with a doctor. As a first mother, ignorant about the subject, seeing a little cut on my kids head, plus the fact that i wasn't present when the accident happen, I decided to took my kid to Mountain view ER, since was the closest hospital, still skeptical about either or not this might be an emergency. So the first thing I did, was to asked at check in if this was an emergency or I could just wait for my regular pediatrician to check him out tomorrow. He literally said -"No, we have to staple him now, we can not staple him tomorrow"- so staples are necessary?, I asked. And he said Yes. Ok so we got in, and we were seen on the hall by a very inexpert nurse, who probably just read the check in paperwork and said to us ok, we going to staple him. She asked us to step in a room my kid was crying already, he did not wanted to be touch on his head. So one nurse said to the other one, literally -" So how are we going to do this" the other didn't respond so I had to speak up and said - " am I really gonna have to do this my self". So they approach to my kid, that my husband and I were holding the whole time, and one of them was about to staple my kid without disinfecting the area, so I had to question her about it and she grabbed a cotton ball wet, with water from the SINK, no kidding, and pad my kid quickly on the head and staple him and we went discharge, after paying my co-payment. We probably spent 40 min, mostly between the waiting room and the hall, 15 min total inside, counting the paperwork and check out. FIVE days after I went to my regular pediatrician, to check him out, and find out STAPLES WERE NOT NEEDED, so she removed the one staple. He would have been just fine, without going to the hospital. I was so mad to find out that THEY PROVIDED UNNECESSARY TREATMENT AND CAUSE PAIN AND STRESS TO MY TODDLER. 2 weeks later, a ridiculous bill of $4000 DOLLARS. After insurance I still have to pay $1200 . I requested an itemized bill and they are charging me $3000 on room services , WHAT? for what? for the five minutes we put foot on the floor, holding our kid in our arms. We spend more time on the hall waiting. On the side they are also trying to charge us more than $400 in Dr. services. What DR.? We were seen by 2 incompetent and inexpert nurses. So this time I'm not going to sit back like I did last time and just pay ridiculous amounts of money. I'm going to fight this, because is abusive. I already filed a complaint in both phone and mail, but AFTER A MONTH, I HAVE RECEIVED NO ANSWER. I have to clarify that my dispute is to have the bill corrected. WE ARE NOT REFUSING TO PAY, we are refusing to get ripped of, one more time. IN FACT WE WANT TO PAY AND GET DONE WITH THIS AS SOON AS POSSIBLE. It has to be a way the hospitals like this one, stop abusing of people, OVERCHARGING AND MISTREATING PEOPLE.
DO YOUR SELF A FAVOR AND GO TO ANOTHER HOSPITAL. I DO NOT RECOMMEND THIS HOSPITAL, SPECIALLY ER.
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