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  • I cannot even begin to say how disgusted I am with the babies r us in Phx on ray rd. I delivered my son early and wasnt expecting to need a breast pump so soon. I went to the BRU on signal butte in mesa and was told that the pump I saw on my phone was out of stock. They called and checked the availability of the pump at the PHX store and I was told they had it. It was a breast pump by medela regular priced $349.99 on sale online for 269.99$ for that much of a price difference I took the drive. When I arrived I was told by a supposed manager Elsie that I had to pay $349.99 there cause I wasn't buying online. After driving 45 minutes to there I was upset. I explained the situation that I literally was just out the hospital and my 3 day old baby was in the car with my husband. She said fine she will call a manager Tracy and she said well you can order it online and come back for it. Again I explained that I had driven an hour and just came out the hospital. I explained I couldn't wait for the pump as I needed my Milk to be expressed. The lady laughed when I asked for a manger and said that. Then she came back an offered to allow me to order online and do in store pick up. That I would wait anywhere between 1-2 hours. At first I said okay but then they said the price would be 349.99 and then they'd give me a coupon for 15% off to offset the online price ??? I'm not a math whiz but they were still trying to Up charge me after saying they called Darren loff the district manger for permission to price match the online price? When I asked the store manager Tracy to contact Darren so I can directly talk to him myself she said maybe he is busy and I said ok we're all busy I need to not take an hour looking into buying a breast pump...she said well if I call him i might get a voice mail and I said ok but you might not..,so let's just try and call him cause what your saying isn't making any sense. She then said She would give me his number and gave me a 800 toysrus # and said I can just try and get him there??? I explained that I felt she was trying to hide the situation from upper management and she told me good day andwalked into an office and shut her door. I could not believe a company that supposedly prides themselves as a company that Is for children would treat people like that!! I was crying by the end of this ordeal and in walking out the other person who worked there tried to offer me a lesser quality pump for the same price as the Hugh quality one I wanted and said I might as well get it since I'm still gonna need a pump Anyways ??? Are they nuts...u don't go into buy something of quality and they say well since I can't get it let me buy a lesser quality for the same price. I can't imagine these women are in management and argued with me in front of multiple customers -- if anyone knows what I can do to properly complain pleae email me @ alinda1313@yahoo -- thanks all
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