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| - As a frequent guest at this Zoup location, I feel the need to write about my experience today. We often order online from the office, and go pick up our meals to bring back and eat.
Today I ordered a Chicken Fajita soup and a Southwest Turkey Sandwich (Try 2 Combo).
First off, the location is clean, has a great atmosphere, and very nice staff. Not to mention delicious soups but my experience today was below average.
My Chicken Fajita soup was missing the garnish (cheese and tortilla) and this is now the 2nd time they've forgotten to garnish the soup. Sure the flavor was good, but I ordered that soup for a reason, and the garnish is part of that.
Usually the sandwich is top notch, today was a different story.
I ordered the Southwest Turkey with no tomato and added red onion.
When I unwrapped the sandwich, I couldn't even tell that there was any meat on it without physically opening the sandwich and looking inside. There may have been 1 MAYBE 2 thin slices of turkey on the sandwich, and to top it off instead of red onion I was given sauteed onions.
For a $12.00 meal, I could not believe how empty,small, and thin the sandwich was. I understand they are a new establishment, but more and better training work needs to be done.
Will I go back to Zoup? Probably...although not as often. Just hoping they rectify the problems moving forward because the store has a ton of potential.
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