My family and I went on a busy Saturday night in February right before the dinner rush. We didn't have reservations, but we were told by the hostess that we could grab any open table in the bar area without one. We sat at a highly visible table near the bar. You couldn't miss us if you tried.
First it took the waitress and staff a good 5 minutes to acknowledge us. One person brought drink napkins and menus. Another brought the water that we asked for 10 minutes later. Another person brought the bread eventually. We all ordered the prix fixe menu that included an appetizer, entree and dessert and one kid's meal. It took FOREVER for each course to come out from the kitchen. The check came before the desserts. The waitress didn't even realize that we hadn't yet received the desserts that we ordered and we had to go back to the hostess stand to tackle the manager in order to get our desserts. What a nightmare!
The food was okay. I've been to that particular Ruth Chris and their location in Boston and never had that problem with the service.
So...we ended up having a 2.5 hour meal. It should have taken an hour and a half at most. Didn't the restaurant want to turn over this premium table quickly on a busy Saturday night? Didn't seem like it. They probably lost money by serving us so slowly.
I will never again return to this location for their mediocre food or their poor service. I can spend my hard earned money elsewhere.