I've been coming here on and off since the '90s. Always good food and spirits. Service is generally really good, and my last visit is no exception. Friday night NBA playoffs with the Cavs, get there early. We just went to go eat around 6:00 and they had two tables reserved for big parties. They seem to know how to pack in the crowds for the sports fan especially Indians and Cavs. I can't say enough about Characters, it's one of Parmas hidden gems.