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| - The reviews are so glowing. Unfortunately, my experience wasn't so great. It might have been because my emotions were all over the place that day.
The veterinarian was good; she was told me ahead of time how much the x-rays would cost for my cat. I obliged to the cost as well as set up a payment plan for them. It turned out my cat had broken his leg, and the surgery to fix it would cost $2500+. She gave me time to think. I just sat there and cried. I couldn't afford to do this, even with payments.
The vet tech came in with my cat's prescriptions. She didn't ask, "What's wrong?" even if it's obvious I'm upset over something. Instead, she just went through the motions of telling me how to give my cat pain medicine and demonstrated how to draw it up in a syringe. She left the room without saying anything else. I cried even more. I'm sure the staff has seen these kinds of situations many times, but wow; she never even looked at me.
I went to pay at the front desk, and the vet tech came out, said "He will be OK", looked down at the cat carrier, and then walked away. No, my cat didn't end up OK. I had to give him up to the humane society because I couldn't afford to give him the help he needed.
I'm in healthcare; when I see someone upset or crying, I at least acknowledge their feelings. I can't always do anything about it, but even an open-ended "I'm sorry" would have helped some.
The surgeon spoke to me over the phone, telling me my options. He sounded like he cared, and he never even saw my cat like the other staff did.
The staff is competent; but aside from the surgeon, they lack basic customer service and compassion.
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