Our entire group was disappointed in the bank heist experience. Several of us have done similar "escape the room" experiences before and we all agreed they other two we had been to were much better than escape the room. The staff was not friendly or helpful. The point of this game is to be given clues and hints to help guide you through the adventure of escaping and we as a whole felt that was poorly done. The clues were random and made no sense at all. It was randomly done unlike the experience we had in London and San Diego. The idea originated in London and they definitely got it right there. It was very fun and we worked as a team to solve clues that made some sort of sense. Escape the Room "Bank Heist" made no sense at all. The girl who was giving us the clues at the end came into the room and said it was too hard for her to show us how to finish robbing the bank. Really? The staff can't even do it?!?! Not worth your money or time. Sad.... we love this concept but Escape the Room needs work.