Came here yesterday to eat some pho as this used to be one of my regular spots and was absolutely shocked by the horrible service.
Waiter kept bumping the table, forgot parts of my order, and when I flagged her down to grab a spoon and a pair of chopsticks for my friend she put her palm to my face as she walked by. She forgot simple things like a glass of water as well.
When I left my payment she didn't return the change to the table so I had to stand at the checkout counter to get it back. Owner asked if there was anything wrong and I said that it was legitimately the worst service I've ever had here. He shrugged and did not apologize.
Other tables were having issues too, waving down staff for things such as napkins or to speak with their server about how they did not receive what they had ordered. One table ordered vermicelli with mixed vegetables and there were no mixed vegetables in the bowl. The owner pointed to the lettuce and said "that is a vegetable."
For the horrible service it isn't worth it to come back here. Pho Linh may be a trek, but at least they don't treat their customers like garbage.