This DD is sadly very disappointing. I've tried to give them 3 different tries over about a years time frame... One time I experienced the manager and the employee arguing at the register as the employee walked away in tears. Another time it took them 25 minutes to give me a cold breakfast biscuit and barely warm coffee. They seem to be always rude and disorganized. I think I'm done coming here. That's unfortunate, because I like their black coffee with sugar and creamer.
Customer service goes a long way. They could really thrive if they either, A: had a better team. Or B: worked on becoming a better team together.