I often go to this cafe for coffee with a friend. Today, after finishing my breakfast, I went in to buy a coffee refill and it turned out that the register had broken down and the restaurant manager was trying to fix it. I asked the cafe manager for the refill, and she said she couldn't give me one since the register was broken. No apology, no smile, not an ounce of customer service. I asked if she could make an exception and just give me a refill instead. She said no, that just wasn't possible. It was certainly not in my control that the register was broken, and good American customer service dictates that she could have spilled a couple of drops of coffee into my cup, or that at the very least she could have been friendly! She ruined my morning in an otherwise charming cafe, on a gorgeous Scottsdale morning. I am rethinking visiting this establishment.