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  • The customer service in the store is horrible. If you're looking to load your own pellets, load your own hay, and drive around the store twice to find the hay, this is the place for you. While there are several staff members that are fabulous, most of the young crew are too busy flirting with each other or customers to bother to help take out heavy bags of feed for other customers. The feed prices are cheap, which is what has kept me coming back. I'm leaving after having an order refunded to my card after the girls at the front sold me Bermuda that they didn't even have in stock. When I got out to the alfalfa pile to load my own hay, it was moldy, and full of dust. If anything, I would say it's cow hay at best. Today was the last straw. With a one-year-old in my arms in a three-year-old walking, I paid for my hay, went out to the truck only to find they did not have Bermuda and the alfalfa was horrible, and no one offered to bring my pellets out. I had to strap the kids into the truck, and go back and load my own pellets and drag them out to the truck. Meanwhile, several workers could be seen in the back chatting away with each other. I will be heading back into Cave Creek to Black Mountain Feed where I might pay a dollar more, but I won't have to leave children unattended in the truck to load my own hay, nor go back into the store for a third time to get a refund after being charged for an item they don't even have in stock.
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