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| - Worst experience i had during my time in cleveland. Hands down no questions asked, let me start this experience. After many locals tell me to eat here because of the food and great service i take my uber from downtown here. I walk to the door and stand at the host/hostess for 15 minutes before i get tired of waiting to be seated when they had seats at the bar and other tables.
I sit down, almost immediately greeted with hey there--thats it. Another few minutes go by and a young man says what will we be having, told him a crown and coke and since i had to look up the menu online i ordered the brisket burger, cooked medium. He typed it all in on the computer, before i even got my drink he brought the bill and said that'll be 22.68. I was shocked. I was like i haven't even gotten my food or drink yet, why do i have to pay, what if i desire to have another drink. Direct quote, he stated do you have a point or are you going to pay. I gave him my card reluctantly, but i was really wanting to see if the food was as good as the locals said.
So i get my drink, not a standard 1.5oz pour closer to a .75. Ok, not a big deal, get halfway done when the food comes, it got tilted towards me and slid across the bar as he said there ya go. Walks off.....not to get napkins,silver ware or ask if i needed anything else to drink. So I'm eating my food, looking at the 6 bartenders trying to get someones attention to get a glass of water and napkins to no avail.
I'm now 3/4 done with the burger, and really happy i didnt bring up the fact it was cooked well done, not medium like i asked because at this point, i have no faith or trust in this place. Ii reach over to the stack of two coaster napkins and attempt to use them to wipe my hands so i can sign the check and fill in the tip amount because nobody deserves to go without, but as i was signing a young lady came up and said finally finished? ---i said yep,wheres the bathroom i need to wash my hands because there's no napkins......she wouldn't tell me told me to sit down she will get some. I said fine, out of hospitality.
Not once was i asked how my food was, if i could get another drink or anything else. Honestly 40 minutes of being ignored like i had leprosy branded on my head. I walked and and didn't look back and most certainly will not be back.
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