Very upsetting experience! We were at the drive thru, they have an extensive menu and it hasn't even been 2 minutes when the lady started rushing is to go complete the order at the window. I mean I didn't know it was required to already know what you want when you just pulled up to the menu st a drive thru. The woman at the drive thru kept interrupting my husband saying " I can't understand what you're saying, go to the window to order" in a not so friendly manner. My husband asked if he could have a second to look at the menu, she said go to the window. Needless to say we got to the window, my husband asked for a menu since we were rushed through, they don't have printed ones, the guy said to go to portillos.com to see the menu. My husband said well I couldn't order because I was trying to look at the menu at the drive thru, but was rushed to the window. So the guy told us "well you had seven cars behind you! ". Seriously? What type of lame excuse, if they don't want to have a line, don't have a drive thru. Then the irony is they said Pull up and park and we'll take the food out to you. So I am expected to wait but they can't?! Ten minutes later we got our food, no napkins or anything. One star for food tasting good. Work on your drive thru manners.