Update: I broke my nail at work, and went in for a repair...the gentlemen remembered me by name and refused to charge me for the repair. These people are much more concerned about keeping my business than making a quick/extra buck or two..they've definitely won me over!
I forgot to mention, they don't accept Amex :( so after paying for my nails in cash, I only had a few bucks left for tip, and the gentleman made me feel so much better about tipping him so little, saying, "It's ok honey, no worries..next time!"
So far, my nails are great