I was taken back 30 mins late. Mind you that my 1:30 appointment was changed to a 2 pm appointment by their request. The nail tech was sweet and very attentive. I'd see her again. However, a mani/pedi took 2 hours. I was unable to have my brows waxed (which was scheduled ) due to I having to get out in time for me to get to a prior commitment. In my rush out (now I only had 20 mins to dress at home and get out the door) I messed up my $110 mani/pedi. The service I received wasn't worth the price. Everyone was kind and friendly. I'll give the salon that piece. My major complaint was the disrespect of my time. This was clearly a management issue.