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  • We were recently subjected to the enormous disappointment and displeasure of having brunch at Lon's, this despite the beautiful, enchanting setting. In short, both the service and food were abyssmal. Although we had a reservatioin, upon arrival our reception was far from cordial and/or welcoming. It was as if we were somehow unexpected and/or an annoyance. Once we were seated in the garden, we waited a very long time until our waiter, looking quite dishelveled, finally arrived. Although he was cordial, he seemed rather uncertain and had some difficulty understanding our order; in fact he returned to the table twice to review what we had ordered. He subsequently proved to be quite inept in the most rudimentary tasks, as well, reaching across the table in front of one guest to place something before another guest (twice), touching clean silverware at the tines and blades rather than the handle, and disappearing for long stretches of time until we went looking for him (twice). We ordered drinks and water first. The drinks arrived after a considerable wait, but no water accompanied them. Finally, after mentioning the water to our waiter three times, and then to other employees twice, we finally received a bottle of water which was not adequate for the four of us. When the food arrived, with the exception of the kale salad, it proved to be very disappointing. My husband ordered huevos rancheros, but what he received hardly conformed to the traditional Mexican dish, which generally consists of scrambled eggs liberally laced with chorizo and salsa. What he received was a piece of something called "fry bread" (a kind of limp, tortilla-like concoction) covered with a very modest layer of refried beans mixed with a bit of tasteless ground meat that had absolutely no resemblance to chorizo;this was topped with a single fried egg. I ordered the short rib hash, which was no better. It was dry and tasteless, and the poached eggs were also tasteless and too well done. A single piece of cold toast with the tiniest amount of butter accompanied the dish. Although I did enjoy my salad, I had expected and certainly would have appreciated some bread or crackers;however, we received none. In both our cases, and that of our friends' entrees, we were surprised at the very meager portions. Although we have lived in Scottsdale for many years, we travel extensively, both for business and pleasure, in the U.S. as well as in various European countries, often spending 3-4 months per year away from home. Hence, we have experienced a wide variety of cuisines in any number of restaurants at various price points, and based on our experience, we believe we are absolutely justified in judging the food and service at Lon's to be absolutely sub-standard. It's a pity that in this truly unique and inspiring setting, no one seems to know enough, or perhaps to care enough about the essential purpose of the place.
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