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| - WORST Johnny Rockets experience Ever..!!!
My First time here at the AZ Mills Johnny Rockets and I was extremely disappointed.
This truly was the WORST Johnny Rockets experience I ever had!! I have had JRs in Las Vegas, Colorado, San Diego etc. and have Never had a bad experience like I had here,. So with that experience at other JRs, I thought that I would get the same quality here in AZ - Wrong! Way Wrong!!
I started off ordering the plate of combo fries and onion rings, there were very few fries and 4 small onion rings (I thought it was a joke) I called the server and said "is this really all the onion rings they are going to plate?" he said "I'll talk to my manager...he came back with a tiny paper cup with 2 small onion rings.. I thought this was extremely cheap, at the JRs it was always plentiful when I ordered.
So after that I ordered a JR double meat cheeseburger, I waited for about 16-17 minutes (which is extremely slow for a JRs for a hamburger order) Then the server finally brings my burger, as I try a bite. both patties are seared crispy dry, no flavor at all, as if they had left it on the grill for 1/2 hour. It was dry, tasteless and crunchy, and the condiments (tomato, lettuce, onion) tasted old and wilted. This was by far the WORST hamburger I ever had - and I've had a lot of bad hamburgers in my day and this one was without a doubt the Worst!! I would have enjoyed a Carls Jr, or even McDs a thousand times better...
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That said I will not be patronizing this store anymore... (and that's sad because I live in AZ and this is the only JR close to me)
I attribute this to management, they have the keys to quality control and should make sure that their staff if cooking the product by corporate expectations.
So why didn't I complain (were are already late for a show, and I was upset about the meal - which should have got to our table 8 minutes earlier. The restaurant was not full at the time, we were there at 3:30 pm. There is NO excuse the have poor service at this time of the day, at any establishment, Period!
Corporate should take note of this store, no wonder it has only 3 stars rating, I am only giving them 1.
Disappointed Johnny Rockets customer...
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