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| - This place had all the makings for being a first class place to stay and relax while your in Vegas. Staff during check in was courteous and quick to get us up to our room. And I didn't mind that when we arrived we didn't have to pass through a casino where even with the best ventilation you, and your stuff will still have a smell of an ashtray by the time you get into your room. If I wanted to be in a casino and enjoy the things that make the Sin City so much fun, I don't mind going out to get it, but honestly when I want to relax, I sometimes don't want to have to deal with all that.
I took my g/f and this was one of our first vacations that we spent together that where we had to fly to our destination, so I wanted to make it special and memorable, looking back it was definitely at least one of those things... Our first night was great, we got a restful sleep and were able to get up early and head out and explore Vegas. I'll fast forward, we spent the day sight seeing and doing touristy things and we headed back early so we could shower off and get changed for the dinner reservations we had. We come back, the lights were very dim, it seemed much darker then we remembered, but with all the black marble and I initially just wrote it off as just that. It wasn't until I saw there was a large amount of staff running around with flashlights and that the lobby had a massive line leading to the front desk that I my stomach just sank.
It turns out that the generator blew and they were on reserve power. So one elevator was running but majority of the lights were not. We were told that they were transferring us and we needed to go to our room and get our things. We took the only elevator that was running, and crammed in with the others guests trying to do that same thing we were about to do. We tried to acquire flashlights or glow sticks or some sort of light source, but they said they didn't have anything of the sort. Our room was pitch black, with the use of mirrors, our cell phones and my Mac, we were able to repack.
We went into the elevator area and waited. This was were I was worried most, I knew that this was the only elevator working and a number of people in the floors above us were trying to leave like us. The after about 30 minutes of waiting, and each time the elevator door would open, it was full of people and luggage, and the guy inside kept saying, "don't worry well get you on the next one." By the fifth time, we knew this wasn't going to happen and considering that our reservations where slowly creeping up on us, and we started to think the only way we had a chance was if we took the stairs, were were only on the 7th floor, we ended up leaving the group of people that were lined up behind us and with all of our luggage, we made our way to the fire escape stairs. During our descent, we came across others with similar ideas as us, some were from the 10th, 15th, and even came across a couple from the 24th. Thank god we were closer to the ground.
We eventually made it out, and ended up on the street, and made our way back to the front desk, we stood in line, and finally we meet with one of the guys at the front desk. He told me that basically all they could give us was a basic room in the Mandalay hotel, I tried to explain to him I came here and paid for a suite, and that for us to be down graded on a room that we paid more for was unacceptable. They said they didn't have anymore and told me if I had been there earlier in the day I wouldn't have been in this situation. Sucks, considering we were out and about totally unaware of this issue, if we were made aware of this we would have gotten it taken care of it immediately. I'm suspecting that if I had been here for a more moving occasion, they would have done something more about it, but I guess putting us in a basic room and not refunding the difference that was the best he could do, in addition to throwing us 100 bucks in comps. Personally, I could care less for the comps that we got, after all the crap we had to go through, it didn't even seem worth it, but by all miracles of miracles we could still make out reservation, and told him of our situation, if they could take the bags to our room so we could jump in a cab and get to destination just in time, (we had dressed in the dark before hand) He said no. I needed to leave soon, I was about to lose it. Thankfully, my g/f grabbed the new room keys and bolted to the new room with our stuff
Long story short (to late) we lost the reservations, but the funny thing is the restaurant we went to instead was a surprise. Still, I know it was freak occurrence, I just wish the staff handled it better that is reason why my experience here was such a negative one. That was still one memorable stay... Just not one for the right reasons.
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