When my husband and I walked in there was no one at the front desk, so my inquisitive husband sullied forth and found some one. After we found someone (who was in the corner office) we sat down, enjoyed the coffee and news paper. They work fast pace, they had my SUV in and had an oil change within the hour, naturally had a few "heads up" including tires (that was to be expected bc it's been over 3 years since my last change) good price for all four. Took time to talk about my SUV. Very happy and will definitely be back!