Q, himself, is amazing, talented, and sweetest person. He saved my bridesmaids and myself from having to drive around all day looking for a nail place. His shop is spotless and they keep their equipment just as spotless. As far as the staff goes, not all my bridesmaids were happy with their nails. They didn't feel like they were listened to or at the very least understood what was being asked. I was less then impressed with the design quality on my ring fingers that was done by a different artist at the shop.