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| - About a week ago, I just got off work from a long day and thought I needed some time to relax. I remembered my best friend who told me that this place was amazing to get your nails done. So getting there... I was trying to follow the directions with Siri when finding this place, and it kept saying it was near the gas station at the end of the street? Then after 15 minutes, I finally found it. It doesn't even say Diva Nails Spa at all!!! Just NAILS.
So I got there around 6 pm, an hour before they closed. I walked in and I'm guessing the owner (male) was on his computer and greeted me. I told him I wanted just a manicure. I'm pretty sure I said it really loud and clear. He then yelled for his tech to come in and start on my nails. I was browsing at their colors and noticed she was turning on the water from the pedicure station. I then said "oh no, it's just a manicure" His face looked pissed off/irritated and rolled his eyes. I felt like that was really rude and just to be NICE, I decided to do both since he quoted me $33. (I rarely get my nails done so I thought this was a decent price)
An older lady, I'm guessing her name is Julie? She was really nice, but during my pedicure, I felt as if she was rushing, especially at the end.
Now with my manicure, I decided to do gel nails. She quoted me $52. My nails looked very un-even and not shiny. The color was not even the right shade. I asked for a bright teal color and even showed her a picture I liked from one of their designs I saw on Yelp. I even asked her if she can do an accent nail. She told me "No, no we can't, one color is nicer". At this point, I was pretty much over it and ready to leave. I was the only one there. It was very awkward since the male owner never acknowledged me during my time there, only when I left to pay.
He only had a conversation to the other ladies before me. Also, another male tech who was there, kept face-timing his family or whoever he was talking to with his iPad. I think that is very unprofessional...please do that on your break and not to the public eye.
Overall, I just think they want your money and not care about customer service.
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