I am gonna have to agree with the person below by saying if I could give negative stars I would. In my opinion unless you are considered one of their "loyal" customers they put you and your animal on the back burner . I have taken my puppy their multiple times In the past year and the business never once told me anything negative about my dog, until they were booked and told me they could not accommodate my energetic dog. In my opinion the owner only picks and chooses the dogs he wishes to takes care of. For example, telling me he cannot handle my puppy because he is too energetic. So lastly in my opinion I don't recommend anyone take their animals to belly rubz .