I was very surprised and pleased to be contacted by the management of Pomelo after posting my original review. The manager took responsibility for what happened that day but promised me that it was completely contrary to the goal of Pomelo for any customer to walk away dissatisfied. He also said that changes had been made to address issues at the restaurant that had resulted in my awful experience. I was offered a gift card if I would return to give them another chance.
How can you turn that down? Of course I would return! My schedule is crazy, so it took me awhile but tonight we finally made it back. We were immediately seated on the patio to enjoy what could be one of the last tolerable evenings before the summer heat sets in. We were immediately greeted by our server, Taron who was great the whole night. We had pizza and a French Dip (yaaay-a good French Dip!) with drinks. Everything was fantastic and the atmosphere and service were as well.
Big props to Pomelo's staff for not being afraid to apologize and make big changes. We will be back.