| rev:text
| - With (currently) 4 1/2 stars, I certainly hope there's no "ballot stuffing" going on here.
My ordering experience at My House involved two people. The first was a very pleasant and helpful young man. He seemed genuinely interested to help by offering to answer questions about the menu and he did so with a smile. I also got the impression he's the only person there with any notion of customer service.
The second person I dealt with was someone who may have been an owner or manager.
When I asked the first person about the House Beef Bowl (Number 54 on the paper menu) the second person jumped in and said they weren't offering it anymore because it would take HIM seven minutes to prepare, and HE felt it was too much time, especially when they're busy. Keep in mind
1.) I was the only person in the restaurant
2.) the item is listed on the paper menu (see photo) and hadn't so much as been crossed out and
3.) after ordering alternate items I was told it would take 10 minutes which, I believe, is three minutes longer.
I'm trying to be objective with this review, but I have to say, I feel sorry for the first person. The first person spoke in such a way as to defend what may be his employer and, possibly, his job when trying to explain the second person's decision about not serving what was on the menu. He did so as tactfully as anyone could expect, but I doubt he gets paid any extra for it. I hope the first person was, at least, the recipient of the entire tip I left.
As for the food, the fried rice didn't seem fried and the Buffalo Chicken Wings weren't Buffalo style at all. Next time I order Chinese food, I hope to encounter the same first person ... at another restaurant.
|