I just took a friend their for lunch today for her Birthday, about 1:00pm, we were seated promptly and then had to wait for a long time for the waiter Eric Ramirez was polite enough but looked like he had too many tables to take care of. We ordered our drinks and had to wait along time before my friend got her Arnold Palmer tea that was very weak and tasteless and watered down, My friend ordered the chicken torta and I ordered the american hamburger, (buffalo burger on the receipt?) I hope it was not really a buffalo burger, anyway it was okay so we asked for a container to bring it home and as I picked up my hamburger their was a short black hair hanging out of the hamburger, I pulled it out and laid it on the plate and another waiter came and picked up our plates and I told him that their was a hair on the plate and let the chef know. Well another women waiter came to give us our check and my friend said to her that their was a hair in her food, she then went to get the manager, who came over and said "well where is the hair?????" and looked around and he was questioning me as if I was a liar. We told him that the young man picked up the plate and brought it to the kitchen. I am a professional women who manages a store at the Shops at Gainey Village and I will not recommend Alma to any of my customers. I do not feel you have the right staff and your manager either needs more training on correct customer relations if this is the service on a slow day,