2nd visit in a month. Was excited to take my husband and 2 kids, as I had went for my 1st time with my sister. We stopped in after a movie and no greeter. We stood and watched as 4/5 servers/hostess talked and watches us. After a 10 minute wait, unsure why it wasn't that packed just a lot of dirty table, we got our drinks.........they mixed those all up. We ordered our food. I asked for the guacamole bacon burger, well done. I got a medium done burger with very cold and hard fries. I was finally able to flag our waitress down and asked for well done. The manager then came and apologized for the error. 15 minutes later, just as my family was half way done I get my burger and very fresh fries. We asked for refills of soda and ice water from the waitress that stopped by to see if my burger was to my liking. Waited 10 minutes. No drinks. No waitress in sight. The manager returns and we ask for refills. And a refill of some sweet potato fries we ordered. Drinks come and we wait for our fries. We finish up and ask for our check. Pleased to see the raw burger was removed from our check. We pay and still never got our fries. For $67 that was the absolute worst service and food and I was extremely disappointed. Will more than likely not return. That's to bad, I enjoyed my 1st visit but for that kind of money I'd rather go somewhere else where I know the service is guaranteed exceptional.