I visited this store recently while waiting for someone to fly into the Scottsdale Airport (it's right down the street). The store was packed full of furniture and decorative items - most with a cottage but modern feel. There was a broad range of quality...some expensive furniture that looked very high quality, and some more standard chippy, shabby chic low end pieces. The layout of the store could be more thoughtfully arranged and it definitely could use some 'editing.' A lot of things were just heaped on top of other things, but a good stylist could shape this store up easily.
In the hour I was there, not a single person offered any assistance, which was fine with me since I was browsing, but I wouldn't want to have to track down a live human here for help.