I have had Michael highlight my hair and Jackie cut my hair. They are both very good at what they do. Michael creates a very pretty shade of blonde and Jackie gives an amazing cut. Michael's assistant also gives an amazing scalp massage along with a deep conditioning treatment with every color job. The only negatives that I can even say is that Michael will give you the same color every time so if like variety, this is not the place. Also, it is very expensive, but given the little extras mentioned above and the ambiance, I think it is worth it. I like this place.