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  • If I can give them a negative star I would. This is the second time they've messed up my invoices and I've had to fight with them to not disconnect my service. The last time, they guy realized he had made an error in the billing dates and they invoice was actually not due until the end of the month. This is after 12 calls per day starting at 7:30am-11pm, and a notice of disconnection. Invoice was paid, and they sincerely apologized, whatever things happen. Came home today and there's another letter on my door and I'm like wtf?!? I had just paid them in January and even called them to assure that everything is ok, once again, CSR looks and says, "yes, everything is in good standing, you have no issues." Call them and they say, "oh sorry, he made an error and you do have an outstanding balance of $274.35, which needs to be paid ASAP as we are disconnecting you tomorrow." I reply," Ok well I called in and I was advised that everything was in good standing. May I get an extension until my next pay period?" Javier says, "No, it's due today and we are cancelling you tomorrow". Ok guess I'll take my business elsewhere. Paying today and hauling my shit to your kiosk tonight. Bye bye Rogers! It has NOT been a pleasure having your service!
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