Came here for dinner on a Friday evening. Not my best restaurant experience.
First we were seated but no one came to take drink orders. Finally we were commenting how strange it was that we had not even been acknowledged when someone (who we assumed was a manager) stopped to ask if anyone had been by. He took our drink orders and a few minutes later they arrived
Second our wait staff was not very friendly - don't get me wrong, she wasn't rude, just not friendly. She told us there were no fries (imagine no fries on a Friday night) and that we would have to order something else with our burgers.
Lastly, when our bills came we were charged for our alternates (even though we would have chosen the non-available fries). Thankfully this charge was reversed by the waitress without any complaint.
Thank goodness the food was excellent or we would have been downright disappointed, as this chain had been recommended to us while travelling in from out of town!