| rev:text
| - From someone who rarely gives less than 3 stars, here goes.
So I downloaded the CR app when they did away with the stamp cards. All was well. I earned a free drink due to one of my FB friends downloading the app as well (oh the power of social media!).
Fast forward Saturday night, My husband and I are going to the UNLV basketball game and decide to go a bit early to stop at CR for a bite to eat beforehand. Everything was going splendidly until we get to the register. I let the cashier know that I had a free drink on the CR app and I pull it up on my phone so that she can scan it. She tries to scan it but nothing happens so I'm asked to brighten my screen as, in her words, their "scanner doesn't read unless the screen is really bright." No problem! I adjusted my screen as briiiiiight as it would go. She scanned it and didn't say another word. I thought all was well and put my phone away. Then she tells my total and it didn't seem correct so I asked her if she got the drink promo. She said, "Oh no I didn't. I need to scan it again." At this point I'm starting to get slightly annoyed at having to once again get out my phone, get into it, go to the app and try to pull up the QR scan. But free is free and I earned that drink!
So I get my phone and pull up the CR app. However, lo and behold - once I closed the phone down from the previous attempt the QR scan for the free drink disappears. Gone forever. So I tell the cashier that it's no longer showing on the app since I closed it and she blankly stares at me. Deer in the headlights. I stare back and then ask, "Are you not able to give me the drink then?" She says, "No, I can't. I'm sorry." I then go on to tell her that it's not my fault that they have a faulty scanner and she should have let me know that it didn't scan before I put my phone away. I'm fully expecting her to tell me that she can go ahead and give me the free drink. Nope - not so much. Again I get the blank stare. At this point I realize I'm talking to someone who's inept at best and at worst, completely clueless. I tell her that I'll just go ahead and buy the drink. She apologized (points for that cause she wasn't rude at all, just baffled, it seems), I paid for the meal (including around $2.00 for what should have been a free drink) and sat down to eat.
My husband then noticed that there was no cheese on the tortilla of his salad. Am I dreaming or do they normally melt cheese on the tortilla before they add the rice and beans for the salad? Minus points for the cheese omission. Other than that, the food was as good as it ever is.
The drink issue was just a principle thing - a $2 drink is not going to make or break me. I'm just bitter cause she SAW that I had a QR scan on my phone; she should have honored the free drink. It's not as if I was trying to get an entire meal for free.
Perhaps management at this CR should put a procedure in place for situations like this. If they have a scanner that's shoddy, I can't be the first person who's had this issue. Management? Are you listening? Do you even care?!?!? :)
Until then, I'll stick to my old go to Cafe Rio on Warm Springs and Stephanie. They rock.
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