I come here often because it's close to my house and the food is decent (better than McDonald's ) but they mess up a lot. Well today i called ahead and ordered to go. There was a new voice on the phone this time. Kind of clueless so I assumed she was new. We get our order and drive all the way home. We were charge almost $30 for rolled tacos, a quesadilla and a carne Asada plate. Get home and no quesadilla. My cranes Asada plate was put in the bag side ways so the beans and everything came out. I called to tell them what happened and missing order and the older lady gets on the phone and says "so what do you want ?! Your money back or come back" I said I will come back.
We head all the way back. Return my spilled plate. Got a new plate and a the missing quesadilla. I sent in my 12 year old to get it. The new girl gives her the food. No sorry. Nothing. Managed to try to punk her tho "I didn't give you the food this way. You don't properly take care of it" ummmm what?! I had to drive all the way home and all the way back because they didn't put an item I was charged and paid for in my bag!! And we are at fault ?! Wtf. She was rude and unapologetic completely. I have been given the wrong order several time and this is the second time I had an item missing and that's the response? Ok. I'm in customer service and have been for 20 years and would never talk to a customer that way. Especially a regular. Or someone so young. My daughter stopped me from going inside and shoving her face in my food. She's would've never spoke to me that way so I'm assuming she felt brave trying to talk down to a 12 year old
I will never be back. The food isn't worth it. Over priced. Rude cashier. Reading through these reviews that are so recent are clearly talking about this new girl. I will NEVER be back because of her. Good job Robertos