I have been to many bonefish grills before, including this location, and have never had such a bad experience. The service was fine. Just fine - not good, but the food was terrible. I ordered a sirloin and crab cake dish with a side of mashed potatoes, but I upgraded the sirloin to a filet cooked medium. That sucker was the rarest steak I have *ever* seen. It was practically still mooing. Everyone at the table was astounded at how undercooked it was. Even the ones who like rare steaks thought it would be too rare for them. At any rate, I sent it back to be cooked. When the steak was returned to me it had been charred on the outside and was still pretty rare on the inside. I hadn't eaten 1/4 of it when I asked for a box. That was honestly the most poorly prepared steak I have ever eaten. It was absolutely terrible. Granted, I don't eat steak often, but it was seriously bad. My boyfriend was very disappointed in his dish as well. He ordered some sort of stir fry and it had been wildly over sauced. I would have only put that much sauce on a dish with twice as many noodles... The point is we had a terrible experience at this bonefish. The food was awful.
Maybe this bonefish recently hired a new chef who just doesn't know how to cook, maybe someone was having an off day, but when we complained we were brushed off. I am terribly disappointed and will not be returning to this location again.