While there is a reason Aida's has been in business for so long, I find the spectrum of service runs from okay to awful. This would never be a place I would go to if I was in a hurry, as the total time seems to crawl... by... It d-r-a-a-a-a-g-s before you even get your food. If you're hungry (I was starving) it isn't so much about enjoying the food but fighting off your own stomach!
Still, the food is good enough to be a decent reward for your patience. Great Lebanese food. I prefer the appetizers, I really don't think you can go wrong with them. Even those take a long time to come from the kitchen. I don't know. The service is slow enough that they get three stars, but the food is worth four at least.
I think the call is based on your own food-values. Are you a foodie, willing to fight through anything (bears, mountains, etc) for a good meal or are you a service stickler? In this case, I am more in number 2.