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| - First of all I'd like to mention that I used to live in South Korea for a year and used to go to Korean Spas very often. I was super happy when I found this place in Las Vegas!
USED to go to this spa pretty often with my friends, but after visiting last time on 7/18/2016 unfortunately NOT GONNA COME BACK!
The staff was extremely unhelpful and don't bother with asking to talk to a manager
Mr. William Chang , he was rude and absolutely didn't try to find a solution.
The story:
I bought a few groupons for this spa (as like I said, used to go to this place often) but suddenly I had to fly to another country for a couple months because of family issue my mom got very sick). By the time I've got back the groupons were still working for me but I didn't use them all in time because I had to fly back to my family again. So I went to SPA on May 1 and ask if there is anything they could do for me so I'm not loosing my money and they were so helpful and understanding that they gave me vouchers for all my groupons that they were good till sept 2016 and some good till even 2018 year!!! I was extremely happy.
I am back to LV now and yesterday 7/18/2016 went to SPA with friends but didn't end up using the facility at all. As soon as I pulled vouchers out of my bag the man at the reception right away said: WE DON'T EXCEPT THIS ANYMORE! Even the expiration day was sep 2016,they refused to let us use the facility except we would pay, but I already paid for it!!!
While we tried to find any solution the manager Mr. William Chang came out of his office and started talking to me, but he didn't even try to find a solution to satisfy us as customers. First of all he said that vouchers I have they were giving for free and couldn't been given to me instead of groupon! and they've stopped excepting those since May 11 anyway. WHAT??
After long explanation and telling my story to a manager he said: All I can do for you today is you pay for one visit and can go 2 people! it's my final offer, he said!
I'm sorry: final offer??? I didn't hear any other offers, that was the only offer he made! In which case why would I agree to that offer, if I already paid for the visit?! Not to mention he was speaking with a very rude tone to me and didn't even try to understand the situation. In fact he didn't even try to listen. He even was back to his office without saying anything, so I had to ask him to come back again! And then finally after all my trials to prove him my point, he said he doesn't believe me, so I asked if he is calling me a LIAR? His response was: ACTUALLY, YES YOU ARE LYING TO ME.
Later one of his staff said that manager didn't call me a liar, that was some kind of misunderstanding!
I wasn't alone there, I have people who heard what I've heard!
Also I still have about 7 more vouchers as deals from groupon were for 1,2 and 4 persons.
The SPA manager told me that I have to talk to groupon if I have any issues. The whole reason I went to this spa in may and agreed to those vouchers it's because there was an expiration date at the groupon deal so I was trying to find a solution to not loose my money. But the SPA manager said that groupon never expires, he didn't even want to look at my groupon account while I was trying to show him to prove that expiration date does exist!
VERY DISAPPOINTED!!! I DON'T KNOW WHAT HAPPENED WITH THIS PLACE, BUT SEEMS LIKE THEY DON'T CARE ABOUT THEIR CUSTOMERS ANYMORE!
P.S. Not that I didn't get chance to relax at the spa I've got stressed out because of visiting this place! Ridiculous!!!
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