I'm giving my most recent experience here a two star. I would have given zero if it weren't for the excellent customer service. However, when the food is lacklustre and you are charging premium prices no wonder the restaurant was not busy.
The server was awesome and attentive her name was PJ she made sure we were well taken care of. We started off with some bread that was nice and fresh along with olive oil dip. We ordered the kid's spaghetti and meatball, penne arrabiatta, and a egg noodle special pasta.
When the kid's spaghetti came it you could tell the noodles were overlooked and just stuck all together and there were two meatballs on top. My daughter only ate the meatballs and the rest of the pasta was left enough said. The penne arrabiatta was ok in that it was spicy and had chicken, but the sauce itself was very thick and sticky. It was very pasty if I had to describe it. Lastly, my dish came and there was egg noodles, mussels, Italian sausage and broccoli in a saffron sauce. The eggs noodles again weren't cooked right and the "fresh" egg noodles were stuck together and the sauce was subpar. The mussels were good but the sausage was so so and I tasted some grit in the pasta probably from the mussel.
Bottom line: save your money and go some where less expensive. For an upscale Italian restaurant it definitely needs to re vamp it's quality. Customer service they have down pat, but without the matching food to deliver on the experience it falls short.